Friday, May 22, 2009

Warranty and customer service....

I know it isn't nice to talk about "problems" with new boats. Let's be clear, boats are made by people and therefore are never 100% perfect. What really matters is how the company selling the boats stands behind them. Here is an example of why I like selling quality boats backed by reputable builders!

This photo is of a couple of really great Beneteau Techs who were just flown in from the wood factory in France to fix a small issue with the finish on this bulkhead for a customer of ours. By the way - it is important to note that this is a 2005 boat being repaired for a 2nd owner - pretty unheard of!!

At Passage Yachts, we are lucky to have support and help from the builders we represent. Beneteau and Island Packet are two of these that really shine. Outside proof of this is that these two manufacturers were the only two US sailboat builders who won the NMMA 2008 CSI Award. Here is the press release....

NMMA Announces 2008 CSI Award Recipients
Seventy-three boatbuilders, engine manufacturers receive awards

CHICAGO, July 14, 2008 - - The National Marine Manufacturers Association (NMMA) today announced recipients of the annual 2008 Marine Industry CSI Awards. A total of 73 boat and engine manufacturers were recognized for excellence in customer satisfaction, as part of NMMA’s Customer Satisfaction Index (CSI) program.
Award recipients will be formally acknowledged during the annual Industry Awards Breakfast at the 2008 International BoatBuilders’ Exhibition and Conference (IBEX), taking place October 6-8 at the Miami Beach Convention Center.
The Marine Industry CSI Awards program honors participating companies actively measuring customer satisfaction to pursue continuous improvement. Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on information provided by consumers purchasing a new boat or engine during the period between April 1, 2007 and March 31, 2008. Participating manufacturers must survey all new boat buyers during this period. For this reporting period, more than 66,000 consumer responses were collected. “It is a pleasure to recognize the recipients of this year’s Marine Industry CSI Awards,” says NMMA president Thom Dammrich. “These seventy-three companies have made a solid, long-term commitment to continuously improve quality and customer satisfaction—steps that are sure to pay dividends not only for award recipients, but for our entire industry.”

Thursday, May 21, 2009

Beneteau updates

Beneteau USA just put out their May newsletter. Click for Horizons.

And, they just launched their stylish new web site here.

The biggest news though, is the

"Invest in America Sale"

Beneteau USA celebrates its continued success as the #1 sailboat brand in America* with the BEST DEALS of all time on the full line of beautiful Beneteaus. NEVER has such an opportunity for maximized value and enjoyment been offered. Now, more than ever, you need the fun and satisfaction that a new Beneteau would bring to your boating life. And for a very limited time you can SAVE an unprecedented amount of thousands and thousands of dollars upon the best boats afloat.

National Inventory

Reduction Sale

June 5, 6, 7

To make room for ramping up production at our Marion, SC award winning factory, US and Canadian dealers are cooperating to share stock and make their best offers NOW ON EVERY BENETEAU MODEL. THE INCENTIVES ARE HUGE AND THEY WILL NOT LAST.

So contact us today and find out just how sweet of a deal you could launch this boating season on one of the most desirable boats of all time.

Thursday, May 14, 2009

Sales are picking up...

Hopefully this is a sign of things to come!

We have just had a nice little run of boats selling in the last 3 months!

2 New Beneteau 40's
Beneteau 473
Cape Dory 36
Beneteau 323
Tartan 4100
Jeanneau 39DS
Sabre 386
Beneteau Idylle 11.5
Halberg Rassey 35
Ericson 30+
Gulfstar 50
Beneteau 370

What does this mean??

We can help you sell your boat. We are currently looking for quality listings...
If you are not using your boat as much as you would like, could use a little cash back in your pocket, or just want to make room for other passions - let us know and we can help!

Wednesday, May 6, 2009

San Francisco Beneteau 36.7 Fleet info

The SF Beneteau 36.7 fleet is off to a good start for the 2009 season... Aaron Kennedy the fleet captain is hard at work promoting the fun group of passionate owners. He just forwarded the new fleet web site - check it out HERE.

Friday, May 1, 2009

Yes, we do brokerage boats.... here is a small little possibility....

Let's see... 9,500,000 Euro = $12,600,000.... perhaps, given the economy, a nice discount could be given for a quick cash sale? The boat is located in the heart of the Mediterranean.... what a perfect place to start that world cruise!

Can be singlehanded.... nice feature....

Is the salon too small?

I do like the modern feel of the galley....

If this isn't quite in your budget this year... let me know as I have some beautiful Beneteaus in stock!

Island Packet Estero - SF Bay Photo Shoot

Just following the Strictly Sail show the new Island Packet Estero was sailed around the bay for a fun photo shoot. Here are some of the pics... Enjoy!